How Can We Help?
Owned and operated by One Step Beyond Living, we welcome every question about power, security, and storage.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by 5 to 8 business days in transit. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on condition requirements and how to initiate a return.
Can I exchange an item for a different model?
Exchanges are handled through our returns process. Start a return for the original item and place a new order for the model you prefer. Check our Return Policy for specifics.
How do I choose the right solar generator for my needs?
Consider which devices you plan to power and for how long. Our product descriptions list wattage capacity and outlet types so you can match the generator to your specific requirements. Feel free to email us for personalized guidance.
Are your smart door locks compatible with existing deadbolt setups?
Most of our smart door locks are designed to fit standard deadbolt preparations. Each product page includes a compatibility section with door thickness and bore-hole specifications to help you confirm the fit before ordering.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Prompt Replies
We respond to every inquiry within one business day so you can move forward with confidence.
Secure Transactions
Your personal and payment information is protected by industry-standard encryption at every step.
Quality You Can Count On
Every solar generator, smart lock, and cabinet is selected for durability and professional-grade performance.
30-Day Returns
If a product does not meet your expectations, our 30-Day Returns process is straightforward and fair.
